Are products safe to use?
Endseen products look and feel as great as they smell. Products are created with safe ingredients of the highest quality and efficacy.
All of our products are hypoallergic, free of parabens, phthalates, formaldehyde, known or suspected carcinogens or endocrine disruptors.
Where are products produced?
Endseen products are produced in Canada and meet Health Canada's stringent regulatory requirements.
Are products suitable for all skin types?
Endseen products are suitable for all skin types. If you have a particular skin condition or are sensitive to fragrances, please consult your physician prior to purchasing and using Endseen products.
Do you test on animals?
Endseen products are cruelty-free and vegan. We are Leaping Bunny Certified. In addition, our materials are never sourced from threatened or endangered plant species or ecosystems.
Is your packaging recyclable?
Endseen products and packaging are 100% recyclable. Rinse your hand wash or hand lotion bottle before recycling. Empty aluminum tubes can be placed as is. Paper packaging can be flattened before recycling.
Where do you ship to?
We ship Endseen products worldwide. Free ground shipping in USA and Canada is provided for all orders over $100. We do not ship to PO Boxes, APOs or FPOs.
How long are processing times?
Orders are generally shipped within 2 business days via ground shipping. Tracking will be provided once your order is shipped. During the holiday season, we ask at you provide us a bit more time due to an increase in order volume.
If you any special circumstances, please let us know and we will do our best to accommodate your request.
Where are orders shipped from?
Products are shipped from our West Coast warehouse.
Customs documentation will be provided for all international orders; however, they may be subject to additional duties, taxes and fees.
Returns & Exchanges
How do I return or exchange my order?
Due to health protection and hygiene reasons, we do not accept returns on any opened or used products. Returned items must be unopened with original packaging. Shipping charges will be deducted from any returned items. Exchanges are not permitted.
Please email email@example.com with any concerns about your purchase and to recieve an authorization and return shipping label.
How long does it take to process a refund?
When a return is approved, it will be credited to the original form of payment or a store credit will be offered. Please allow up to 7 business days for your return to be processed from the day we receive your returned package. An email confirmation will be provided.
Can I change an order or cancel it after being placed?
We do not accept order cancellations or changes once an order has been processed.
If you have a question about your order, please email firstname.lastname@example.org and reference your order number.
Transactions are handled with bank-grade security.
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.